Privacy Policy

1. Introduction

This Privacy Policy explains how MENA MANARA GROUP (FZE) ("Mena Manara", "we", "us", or "our") collects, uses, and protects information when you visit our website at https://menamanara.com (the "Website") or otherwise interact with us.

Mena Manara is a software development company registered in the United Arab Emirates at Block C VL10-166, Sharjah Research Technology & Innovation Park (SRTIP), Sharjah, United Arab Emirates. We are committed to protecting the privacy of our website visitors and to handling personal data in accordance with the laws of the United Arab Emirates, in particular Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data ("UAE PDPL").

This policy applies to the Website only. Separate privacy notices will be made available, where applicable, for individual mobile applications we publish; those notices will be linked from each application's App Store listing.

2. Information We Collect

We collect a limited amount of information necessary to operate the Website and respond to enquiries:

• Contact form data: If you submit a contact form or otherwise reach out to us, we collect the information you provide, such as your name, email address, phone number (if supplied), and the content of your message.
• Technical and device information: When you visit the Website, our servers and any analytics tools we use may automatically log information such as your IP address, browser type and version, operating system, device type, referring URL, pages viewed, and the date and time of your visit.
• Cookies and similar technologies: We may use cookies and similar tracking technologies for the purposes described in Section 9 below.

We do not currently operate any e-commerce functionality on the Website and do not collect payment card details through it.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to enquiries submitted through our contact form or sent to our published contact details.
• To operate, maintain, and secure the Website.
• To understand how visitors use the Website so we can improve its content, performance, and user experience.
• To comply with applicable legal obligations.

We do not sell personal data, and we do not use the information collected through this Website for automated decision-making that produces legal or similarly significant effects.

4. Legal Basis / Lawful Processing

We process personal data on the lawful bases set out in the UAE PDPL, including:

• Consent, where you have provided it (for example, by submitting a contact form or accepting cookies).
• Performance of a contract or steps taken at your request prior to entering into a contract.
• Legitimate interests in operating, securing, and improving the Website, where these are not overridden by your rights.
• Compliance with a legal obligation to which we are subject in the UAE.

For visitors located in the European Economic Area or the United Kingdom, we acknowledge that the EU General Data Protection Regulation (GDPR) and UK GDPR may apply to our processing of your personal data, and we will handle such data in a manner consistent with those frameworks where relevant.

5. Data Sharing and Third Parties

We do not share personal data with third parties except:

• With service providers who help us operate the Website (such as web hosting providers and, where applicable, analytics providers), under appropriate confidentiality and data-processing arrangements.
• Where you have given us consent to do so.
• Where required by applicable law, regulation, court order, or a lawful request from a competent UAE authority.

We do not disclose personal data to third parties for their own independent marketing purposes.

6. Data Security

We implement reasonable administrative, technical, and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, or destruction. While we work to safeguard your information, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Contact form enquiries are typically retained for as long as is reasonably needed to respond to and follow up on the enquiry, and thereafter for a limited period for record-keeping purposes, before being deleted or anonymised.

8. Your Rights

Subject to the conditions and exceptions set out in the UAE PDPL, you have the following rights in relation to your personal data:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate or incomplete personal data.
• The right to request deletion of your personal data.
• The right to withdraw consent at any time, where processing is based on consent.
• The right to object to or restrict certain processing of your personal data.
• The right to request the transfer of your personal data, where applicable.

To exercise any of these rights, please contact us using the details in Section 13. We may need to verify your identity before responding to your request, and we will respond within the timeframes required by applicable law.

9. Cookies

The Website may use cookies and similar technologies to remember your preferences, understand how the Website is used, and support basic analytics. Cookies are small text files stored on your device by your browser. You can control or disable cookies through your browser settings; however, doing so may affect the functionality of the Website. Where required by law, we will request your consent before placing non-essential cookies on your device.

10. International Data Transfers

Mena Manara is established in the United Arab Emirates, and personal data collected through the Website is primarily processed in the UAE. Where we use service providers based outside the UAE, any transfer of personal data will be carried out in accordance with the UAE PDPL, including by ensuring that an adequate level of protection is in place or by relying on another lawful transfer mechanism permitted under the UAE PDPL.

11. Children's Privacy

The Website is not directed to children, and we do not knowingly collect personal data from individuals under the age of 18. If you believe that a child has provided us with personal data, please contact us and we will take appropriate steps to delete that information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this policy and, where appropriate, provide additional notice on the Website. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our handling of your personal data, or if you wish to exercise any of your rights, please contact us: